ACS RPL Sample for ICT Support Engineer
IT support engineers work in both the private and public sectors, installing and maintaining computer hardware and software systems for various companies. This job is also known as a desktop server or application support engineer, IT technical support officer, or technician, depending on the company.
Our Professional ICT Writers created this ACS RPL Report Sample for ICT Support Engineer. The report has already been submitted to ACS, and it has received a positive response. However, we strongly advise you to only use this report as a guide. You will have access to the complete RPL report for the ICT Support Engineer when you download this ACS RPL sample.
The Key Areas of Knowledge and the Project Report Forms are two sections of this ACS RPL Report Sample for ICT Support Engineer. The following are the requirements of the ACS RPL Project Report Form:
The applicants must describe and explain the relationship between the chosen area of knowledge and what they have learned from their experience and qualifications. In addition, the applicants should demonstrate or explain how and where they acquired the knowledge in this section.
A project report is a written description of a project or engagement that allows you to demonstrate your abilities as an ICT professional. Each report should be about a significant project or work experience you had during your professional career.
Note: The candidates must submit two project reports. One report must be completed within the last three years other projects within the previous five years.The following are some examples of project reports for ICT Support Engineer :
- ACS RPL Report Sample for ICT Support Engineer -1: "Maya Technology, Singapore"
- ACS RPL Report Sample for ICT Support Engineer -2: "Django Web Solutions, Singapore"
ACS RPL Report Sample for ICT Support Engineer - 1
Project Name: “Maya Technology, Singapore”
In this first RPL Project Report, we described the client’s project while working at “Maya Technology, Singapore.” The following are the roles and responsibilities that the client has followed and perform respectively during this project.
- Customer support cases should be evaluated and prioritized.
- Serve as the primary point of contact between your company and your customers.
- Customers' issues should be communicated and resolved via phone, email, live chat, and face-to-face meetings.
- Assist customers with their problems by acting as a consultant.
- Send invoices for the services.
- Support, sales, engineering, product management, and consulting are all internal groups you should work with,
- Prepare timely and accurate reports
ACS RPL Report Sample for ICT Support Engineer -2
Project Name: “Django Web Solutions, Singapore”
In this first RPL Project Report, we have described the client’s project while he/she was working at “Django Web Solutions, Singapore.” The following are the roles and responsibilities that the client has followed and perform respectively during this project.
- Conducting quality audit inspections, as well as analyzing and reviewing the system's data and documentation.
- Plans for corrective action and improvements in procedures standardization and quality control.
- Client communication about procedures and quality control issues, as well as system activities.
- Assists in identifying and resolving system problems and issues.
- For operational procedures, technical guidance and application programming training is provided.
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